.app-helpdesk {
    background: var(--theme-bg, #03050c);
}

/* Dynamic request reply/action form */
.helpdesk-action-form .basic-action-form,
.helpdesk-action-form .ticket-log-container {
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.helpdesk-action-form .wa-field,
.helpdesk-action-form .field {
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.helpdesk-action-form .wa-name,
.helpdesk-action-form .name {
    width: auto !important;
    margin: 0 0 10px;
    padding: 0 !important;
    color: rgba(246, 247, 251, .55);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.helpdesk-action-form .wa-value,
.helpdesk-action-form .value {
    max-width: 100%;
    box-sizing: border-box;
    margin-left: 0 !important;
}

.helpdesk-action-form .wa-field[id$="-attachments"] {
    margin-top: 22px;
    padding-top: 20px;
    border-top: 1px solid rgba(255, 255, 255, .09);
}

.helpdesk-action-form .wa-value.attach {
    width: 100% !important;
    margin: 8px 0 0 !important;
}

.helpdesk-action-form .wa-value.attach label.link {
    display: block;
    width: 100%;
    color: inherit;
    text-decoration: none;
}

.helpdesk-action-form .wa-value.attach label.link > i,
.helpdesk-action-form .wa-value.attach label.link:not(.is-enhanced) > span {
    display: none;
}

.helpdesk-action-form input[type="file"] {
    position: static !important;
    display: block !important;
    width: 100% !important;
    min-height: 54px;
    box-sizing: border-box;
    padding: 6px;
    border: 1px solid rgba(255, 255, 255, .13);
    border-radius: 15px;
    opacity: 1 !important;
    color: rgba(246, 247, 251, .62);
    font: inherit;
    font-size: 13px;
    background:
        radial-gradient(circle at 18% 0%, rgba(151, 179, 255, .08), transparent 38%),
        rgba(2, 5, 13, .48);
    cursor: pointer;
    transition: border-color .2s ease, background .2s ease, box-shadow .2s ease;
}

.helpdesk-action-form .wa-value.attach label.link.helpdesk-file-control.is-enhanced {
    position: relative;
    display: flex;
    width: 100%;
    align-items: center;
    gap: 14px;
    min-height: 54px;
    box-sizing: border-box;
    padding: 6px;
    overflow: hidden;
    border: 1px solid rgba(255, 255, 255, .13);
    border-radius: 15px;
    background:
        radial-gradient(circle at 18% 0%, rgba(151, 179, 255, .08), transparent 38%),
        rgba(2, 5, 13, .48);
    cursor: pointer;
    transition: border-color .2s ease, background .2s ease, box-shadow .2s ease;
}

.helpdesk-action-form .wa-value.attach label.link.helpdesk-file-control.is-enhanced:hover,
.helpdesk-action-form .wa-value.attach label.link.helpdesk-file-control.is-enhanced:focus-within {
    border-color: rgba(169, 191, 255, .48);
    background:
        radial-gradient(circle at 18% 0%, rgba(151, 179, 255, .13), transparent 42%),
        rgba(2, 5, 13, .58);
    box-shadow: 0 0 0 3px rgba(169, 191, 255, .08);
}

.helpdesk-action-form .helpdesk-file-control.is-enhanced > span:not(.helpdesk-file-control__name) {
    display: inline-flex;
    flex: 0 0 auto;
    align-items: center;
    justify-content: center;
    min-height: 40px;
    box-sizing: border-box;
    padding: 0 18px;
    border: 1px solid rgba(255, 255, 255, .22);
    border-radius: 11px;
    color: var(--theme-text, #f6f7fb);
    font-size: 13px;
    font-weight: 600;
    background:
        radial-gradient(circle at 72% 0%, rgba(151, 179, 255, .2), transparent 48%),
        linear-gradient(135deg, rgba(255, 255, 255, .12), rgba(255, 255, 255, .045));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .12);
    pointer-events: none;
}

.helpdesk-action-form .helpdesk-file-control.is-enhanced input[type="file"] {
    position: absolute !important;
    inset: 0;
    z-index: 2;
    width: 100% !important;
    height: 100%;
    min-height: 0;
    margin: 0;
    padding: 0;
    border: 0;
    opacity: 0 !important;
    cursor: pointer;
}

.helpdesk-action-form .helpdesk-file-control__name {
    display: block;
    min-width: 0;
    overflow: hidden;
    color: rgba(246, 247, 251, .68);
    font-size: 13px;
    text-overflow: ellipsis;
    white-space: nowrap;
    pointer-events: none;
}

.helpdesk-action-form .helpdesk-file-control__name[hidden] {
    display: none;
}

.helpdesk-action-form input[type="file"]::file-selector-button,
.helpdesk-action-form input[type="file"]::-webkit-file-upload-button {
    min-height: 40px;
    margin-right: 14px;
    padding: 0 18px;
    border: 1px solid rgba(255, 255, 255, .22);
    border-radius: 11px;
    color: var(--theme-text, #f6f7fb);
    font: inherit;
    font-weight: 600;
    background:
        radial-gradient(circle at 72% 0%, rgba(151, 179, 255, .2), transparent 48%),
        linear-gradient(135deg, rgba(255, 255, 255, .12), rgba(255, 255, 255, .045));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .12);
    cursor: pointer;
    transition: border-color .2s ease, background .2s ease;
}

.helpdesk-action-form input[type="file"]:hover,
.helpdesk-action-form input[type="file"]:focus-visible {
    border-color: rgba(169, 191, 255, .48);
    background:
        radial-gradient(circle at 18% 0%, rgba(151, 179, 255, .13), transparent 42%),
        rgba(2, 5, 13, .58);
    box-shadow: 0 0 0 3px rgba(169, 191, 255, .08);
}

.helpdesk-action-form input[type="file"]:hover::file-selector-button,
.helpdesk-action-form input[type="file"]:hover::-webkit-file-upload-button {
    border-color: rgba(255, 255, 255, .4);
    background:
        radial-gradient(circle at 72% 0%, rgba(151, 179, 255, .32), transparent 50%),
        linear-gradient(135deg, rgba(255, 255, 255, .16), rgba(255, 255, 255, .065));
}

.helpdesk-action-form .wa-value.buttons {
    display: grid !important;
    grid-template-columns: minmax(0, 1fr) minmax(150px, auto);
    align-items: center;
    gap: 12px;
    width: 100%;
    margin: 0 !important;
    padding: 0 !important;
}

.helpdesk-action-form .wa-value.buttons input[type="submit"],
.helpdesk-action-form .wa-value.buttons button {
    appearance: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 52px;
    box-sizing: border-box;
    margin: 0 !important;
    padding: 0 24px;
    border: 1px solid rgba(255, 255, 255, .24) !important;
    border-radius: 999px !important;
    color: var(--theme-text, #f6f7fb) !important;
    font: inherit;
    font-weight: 600;
    line-height: 1;
    cursor: pointer;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .14), 0 12px 30px rgba(0, 0, 0, .16);
    transition: border-color .2s ease, background .2s ease, transform .2s ease;
}

.helpdesk-action-form .wa-value.buttons input[type="submit"] {
    width: 100% !important;
    background:
        radial-gradient(circle at 72% 0%, rgba(151, 179, 255, .28), transparent 46%),
        linear-gradient(135deg, rgba(255, 255, 255, .14), rgba(92, 117, 174, .2)) !important;
}

.helpdesk-action-form .wa-value.buttons .cancel-btn {
    min-width: 150px;
    background: rgba(255, 255, 255, .045) !important;
}

.helpdesk-action-form .wa-value.buttons input[type="submit"]:hover,
.helpdesk-action-form .wa-value.buttons button:hover {
    border-color: rgba(255, 255, 255, .46) !important;
    background:
        radial-gradient(circle at 72% 0%, rgba(151, 179, 255, .38), transparent 50%),
        linear-gradient(135deg, rgba(255, 255, 255, .18), rgba(92, 117, 174, .28)) !important;
    transform: translateY(-1px);
}

.helpdesk-action-form .wa-value.buttons .loading {
    grid-column: 1 / -1;
    margin: 2px auto 0;
}

@media (max-width: 720px) {
    .helpdesk-action-form {
        padding: 18px;
    }

    .helpdesk-action-form input[type="file"]::file-selector-button,
    .helpdesk-action-form input[type="file"]::-webkit-file-upload-button {
        display: block;
        width: 100%;
        margin: 0 0 8px;
    }

    .helpdesk-action-form .wa-value.attach label.link.helpdesk-file-control.is-enhanced {
        align-items: stretch;
        flex-direction: column;
        gap: 8px;
    }

    .helpdesk-action-form .helpdesk-file-control.is-enhanced > span:not(.helpdesk-file-control__name) {
        width: 100%;
    }

    .helpdesk-action-form .helpdesk-file-control__name {
        padding: 3px 10px 5px;
        text-align: center;
    }

    .helpdesk-action-form .wa-value.buttons {
        grid-template-columns: 1fr;
    }

    .helpdesk-action-form .wa-value.buttons input[type="submit"],
    .helpdesk-action-form .wa-value.buttons .cancel-btn {
        width: 100% !important;
        min-width: 0;
    }
}

.app-helpdesk .content-screen:not(.helpdesk-account-screen) {
    padding: 0;
}

.helpdesk-app {
    position: relative;
    isolation: isolate;
    min-height: 100vh;
    overflow: hidden;
    color: var(--theme-text, #f6f7fb);
    background: var(--theme-bg, #03050c);
}

.helpdesk-rays,
.helpdesk-app__shade {
    position: absolute;
    inset: 0 0 auto;
    width: 100%;
    height: min(980px, 105vh);
    pointer-events: none;
}

.helpdesk-rays {
    z-index: -3;
    opacity: .72;
}

.helpdesk-app__shade {
    z-index: -2;
    background:
        linear-gradient(180deg, rgba(3, 5, 12, .12) 0%, rgba(3, 5, 12, .38) 48%, var(--theme-bg, #03050c) 100%),
        linear-gradient(90deg, rgba(3, 5, 12, .82) 0%, transparent 48%, rgba(3, 5, 12, .42) 100%);
}

.helpdesk-section {
    position: relative;
    z-index: 1;
    width: min(calc(100% - 64px), 1560px);
    margin-inline: auto;
}

.helpdesk-hero {
    display: grid;
    min-height: clamp(620px, 76vh, 860px);
    align-items: center;
    padding-block: 96px 120px;
}

.helpdesk-hero--category {
    min-height: clamp(560px, 70vh, 760px);
}

.helpdesk-hero__copy {
    width: min(880px, 72vw);
}

.helpdesk-kicker,
.helpdesk-app .account-kicker {
    margin: 0 0 22px;
    color: rgba(246, 247, 251, .55);
    font-size: 12px;
    font-weight: 700;
    line-height: 1.4;
    letter-spacing: .14em;
    text-transform: uppercase;
}

.helpdesk-hero h1,
.helpdesk-search-page h1,
.helpdesk-answer h1,
.helpdesk-form-page h1 {
    max-width: 1040px;
    margin: 0;
    font-size: var(--theme-h1, clamp(3.1rem, 3.6vw, 4rem));
    font-weight: 400;
    line-height: 1.03;
    letter-spacing: -.045em;
}

.helpdesk-lead {
    max-width: 720px;
    margin: 30px 0 0;
    color: var(--theme-muted, #9297a5);
    font-size: var(--theme-body, 1.0625rem);
    line-height: 1.65;
}

.helpdesk-search {
    display: grid;
    grid-template-columns: 1fr auto;
    width: min(760px, 100%);
    margin-top: 42px;
    padding: 7px;
    border: 1px solid rgba(255, 255, 255, .16);
    border-radius: 999px;
    background: rgba(9, 12, 22, .56);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .07), 0 18px 60px rgba(0, 0, 0, .2);
    backdrop-filter: blur(18px) saturate(120%);
}

.helpdesk-search input {
    min-width: 0;
    height: 52px;
    padding: 0 22px;
    border: 0;
    outline: 0;
    color: var(--theme-text, #fff);
    font: inherit;
    background: transparent;
}

.helpdesk-search input::placeholder {
    color: rgba(246, 247, 251, .46);
}

.helpdesk-search button,
.helpdesk-native-form input[type="submit"],
.helpdesk-native-form button[type="submit"],
.helpdesk-ticket-actions input,
.helpdesk-ticket-actions button {
    min-height: 52px;
    padding: 0 28px;
    border: 1px solid rgba(255, 255, 255, .24);
    border-radius: 999px;
    color: #fff;
    font: inherit;
    font-weight: 600;
    background: linear-gradient(135deg, rgba(255, 255, 255, .16), rgba(92, 117, 174, .24));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .16);
    cursor: pointer;
}

.helpdesk-search button:hover,
.helpdesk-native-form input[type="submit"]:hover,
.helpdesk-native-form button[type="submit"]:hover {
    background: linear-gradient(135deg, rgba(255, 255, 255, .22), rgba(92, 117, 174, .34));
}

.helpdesk-section-heading {
    margin-bottom: 48px;
}

.helpdesk-section-heading--split {
    display: grid;
    grid-template-columns: minmax(0, 1.1fr) minmax(280px, .6fr);
    align-items: end;
    gap: 80px;
}

.helpdesk-section-heading h2,
.helpdesk-request-cta h2,
.helpdesk-section-heading h1 {
    max-width: 840px;
    margin: 0;
    font-size: var(--theme-h2, clamp(2.45rem, 3vw, 3.5rem));
    font-weight: 400;
    line-height: 1.08;
    letter-spacing: -.04em;
}

.helpdesk-section-heading > p,
.helpdesk-request-cta p,
.helpdesk-form-page .helpdesk-section-heading > p {
    margin: 0;
    color: var(--theme-muted, #9297a5);
    line-height: 1.65;
}

.helpdesk-knowledge,
.helpdesk-faq,
.helpdesk-search-page,
.helpdesk-answer,
.helpdesk-form-page {
    padding-block: 112px;
}

.helpdesk-category-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 18px;
}

.helpdesk-category-card,
.helpdesk-faq-item,
.helpdesk-faq-link,
.helpdesk-search-result,
.helpdesk-empty,
.helpdesk-form-panel,
.helpdesk-answer__body,
.helpdesk-request-cta {
    border: 1px solid var(--helpdesk-border, rgba(255, 255, 255, .14));
    background: var(--helpdesk-panel, rgba(12, 15, 25, .72));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .05), 0 24px 80px rgba(0, 0, 0, .18);
    backdrop-filter: blur(20px) saturate(116%);
}

.helpdesk-category-card {
    display: grid;
    grid-template-columns: auto 1fr;
    grid-template-rows: auto auto;
    gap: 6px 16px;
    min-height: 156px;
    align-content: center;
    padding: 30px;
    border-radius: 28px;
    color: var(--theme-text, #fff);
    text-decoration: none;
    transition: transform .25s ease, border-color .25s ease, background .25s ease;
}

.helpdesk-category-card:hover,
.helpdesk-category-card:focus-visible {
    transform: translateY(-4px);
    border-color: rgba(169, 191, 255, .45);
    background: rgba(22, 27, 42, .8);
}

.helpdesk-category-card__mark {
    grid-row: 1 / 3;
    align-self: center;
    width: 12px;
    height: 12px;
    border: 1px solid var(--helpdesk-accent, #a9bfff);
    border-radius: 50%;
    box-shadow: 0 0 18px rgba(169, 191, 255, .45);
}

.helpdesk-category-card strong {
    font-size: 20px;
    font-weight: 600;
}

.helpdesk-category-card small {
    color: var(--theme-muted, #9297a5);
}

.helpdesk-request-cta {
    display: grid;
    grid-template-columns: 1fr auto;
    align-items: center;
    gap: 64px;
    margin-block: 48px 132px;
    padding: 56px;
    border-radius: 32px;
}

.helpdesk-request-cta p:not(.helpdesk-kicker) {
    max-width: 680px;
    margin-top: 22px;
}

.helpdesk-request-cta__actions {
    display: flex;
    align-items: center;
    gap: 24px;
    white-space: nowrap;
}

.helpdesk-text-link,
.helpdesk-back-link {
    color: rgba(246, 247, 251, .72);
    text-decoration: none;
    border-bottom: 1px solid rgba(246, 247, 251, .32);
}

.helpdesk-faq-list,
.helpdesk-search-results {
    display: grid;
    gap: 14px;
}

.helpdesk-faq-item,
.helpdesk-faq-link,
.helpdesk-search-result {
    border-radius: 24px;
}

.helpdesk-faq-item {
    overflow: clip;
}

.helpdesk-faq-item summary {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 24px;
    align-items: center;
    min-height: 86px;
    padding: 24px 30px;
    cursor: pointer;
    list-style: none;
    font-size: 19px;
    font-weight: 600;
}

.helpdesk-faq-item summary::-webkit-details-marker {
    display: none;
}

.helpdesk-faq-item summary i {
    position: relative;
    width: 26px;
    height: 26px;
    border: 1px solid rgba(255, 255, 255, .18);
    border-radius: 50%;
}

.helpdesk-faq-item summary i::before,
.helpdesk-faq-item summary i::after {
    content: "";
    position: absolute;
    inset: 50% auto auto 50%;
    width: 10px;
    height: 1px;
    background: currentColor;
    transform: translate(-50%, -50%);
}

.helpdesk-faq-item summary i::after {
    transform: translate(-50%, -50%) rotate(90deg);
    transition: transform .2s ease;
}

.helpdesk-faq-item[open] summary i::after {
    transform: translate(-50%, -50%) rotate(0);
}

.helpdesk-faq-item__answer {
    padding: 0 30px 30px;
    color: rgba(246, 247, 251, .76);
    line-height: 1.75;
}

.helpdesk-faq-item__answer > :first-child,
.helpdesk-answer__body > :first-child {
    margin-top: 0;
}

.helpdesk-faq-item__answer > :last-child,
.helpdesk-answer__body > :last-child {
    margin-bottom: 0;
}

.helpdesk-faq-link,
.helpdesk-search-result {
    display: grid;
    gap: 12px;
    padding: 28px 30px;
    color: var(--theme-text, #fff);
    text-decoration: none;
}

.helpdesk-faq-link span,
.helpdesk-search-result strong {
    font-size: 19px;
    font-weight: 600;
}

.helpdesk-search-result span {
    color: var(--theme-muted, #9297a5);
    line-height: 1.6;
}

.helpdesk-empty {
    padding: 42px;
    border-radius: 28px;
    color: var(--theme-muted, #9297a5);
}

.helpdesk-empty .glass-button {
    margin-top: 20px;
}

.helpdesk-search-page .helpdesk-search {
    margin-bottom: 52px;
}

.helpdesk-back-link {
    display: inline-block;
    margin-bottom: 72px;
}

.helpdesk-answer header {
    max-width: 1100px;
}

.helpdesk-answer__body,
.helpdesk-form-panel {
    width: min(1120px, 100%);
    margin: 64px auto 0;
    padding: clamp(32px, 5vw, 72px);
    border-radius: 34px;
    color: rgba(246, 247, 251, .82);
    font-size: var(--theme-body, 1.0625rem);
    line-height: 1.78;
}

.helpdesk-answer__body h2,
.helpdesk-answer__body h3 {
    color: var(--theme-text, #fff);
}

.helpdesk-answer__body a,
.helpdesk-native-form a,
.helpdesk-ticket-message a {
    color: var(--helpdesk-accent, #a9bfff);
}

.helpdesk-subpages {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 34px;
}

.helpdesk-subpages a {
    padding: 10px 16px;
    border: 1px solid var(--helpdesk-border);
    border-radius: 999px;
    color: var(--theme-text, #fff);
    text-decoration: none;
}

.helpdesk-form-page {
    min-height: 70vh;
}

.helpdesk-native-form .wa-form,
.helpdesk-native-form form > div {
    display: grid;
    gap: 22px;
}

.helpdesk-native-form .wa-field,
.helpdesk-native-form .field {
    display: grid;
    gap: 9px;
    margin: 0;
}

.helpdesk-native-form .wa-name,
.helpdesk-native-form label,
.helpdesk-native-form .name {
    color: rgba(246, 247, 251, .58);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.helpdesk-native-form .wa-value,
.helpdesk-native-form .value {
    margin: 0;
}

.helpdesk-native-form input[type="text"],
.helpdesk-native-form input[type="email"],
.helpdesk-native-form input[type="tel"],
.helpdesk-native-form input[type="password"],
.helpdesk-native-form input[type="search"],
.helpdesk-native-form input[type="number"],
.helpdesk-native-form textarea,
.helpdesk-native-form select,
.helpdesk-action-form input[type="text"],
.helpdesk-action-form textarea,
.helpdesk-action-form select {
    width: 100%;
    min-height: 54px;
    box-sizing: border-box;
    padding: 14px 16px;
    border: 1px solid rgba(255, 255, 255, .13);
    border-radius: 15px;
    outline: 0;
    color: var(--theme-text, #fff);
    font: inherit;
    background: rgba(2, 5, 13, .56);
    transition: border-color .2s ease, box-shadow .2s ease;
}

.helpdesk-native-form textarea,
.helpdesk-action-form textarea {
    min-height: 180px;
    resize: vertical;
}

.helpdesk-native-form input:focus,
.helpdesk-native-form textarea:focus,
.helpdesk-native-form select:focus,
.helpdesk-action-form input:focus,
.helpdesk-action-form textarea:focus,
.helpdesk-action-form select:focus {
    border-color: rgba(169, 191, 255, .68);
    box-shadow: 0 0 0 3px rgba(169, 191, 255, .1);
}

.helpdesk-native-form input[type="checkbox"],
.helpdesk-native-form input[type="radio"] {
    accent-color: var(--helpdesk-accent, #a9bfff);
}

.helpdesk-native-form .wa-error,
.helpdesk-native-form .errormsg,
.helpdesk-native-form .error {
    color: #ff9caa;
    font-size: 13px;
}

.helpdesk-native-form .wa-captcha,
.helpdesk-native-form .wa-captcha-section {
    overflow: auto;
}

.helpdesk-account-screen > .content-shell {
    width: 100%;
    max-width: none;
    padding: 0;
}

.helpdesk-account {
    min-height: 100vh;
}

.itmsft-theme .helpdesk-account .helpdesk-account__sidebar {
    position: sticky;
    top: 112px;
    padding: 8px 30px 8px 0;
    border: 0;
    border-right: 1px solid rgba(255, 255, 255, .1);
    border-radius: 0;
    background: transparent;
    box-shadow: none;
    -webkit-backdrop-filter: none;
    backdrop-filter: none;
}

.helpdesk-account__panel {
    min-width: 0;
}

.helpdesk-ticket-list__header,
.helpdesk-form-header,
.helpdesk-ticket-detail__header {
    display: flex;
    justify-content: space-between;
    gap: 28px;
    align-items: flex-start;
    padding-bottom: 30px;
    border-bottom: 1px solid rgba(255, 255, 255, .12);
}

.helpdesk-ticket-list__header h2,
.helpdesk-form-header h2,
.helpdesk-ticket-detail__header h2 {
    margin: 0;
    font-size: var(--theme-h3, clamp(1.65rem, 2vw, 2.1rem));
    font-weight: 400;
}

.helpdesk-ticket-count,
.helpdesk-ticket-detail__status {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 9px 13px;
    border: 1px solid rgba(255, 255, 255, .12);
    border-radius: 999px;
    color: rgba(246, 247, 251, .68);
    font-size: 12px;
    white-space: nowrap;
}

.helpdesk-ticket-detail__status,
.helpdesk-ticket-row__status,
.helpdesk-support-request-row__status {
    --helpdesk-status-color: var(--helpdesk-status-neutral-color, #a0a9b8);
}

.helpdesk-ticket-detail__status i,
.helpdesk-ticket-row__status i,
.helpdesk-support-request-row__status i {
    flex: 0 0 auto;
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--helpdesk-status-color);
    box-shadow: 0 0 10px rgba(160, 169, 184, .42);
    box-shadow: 0 0 12px color-mix(in srgb, var(--helpdesk-status-color) 58%, transparent);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="new"], [data-status="novyy_servis"], [data-status="novyy_zapros_razrabotka"], [data-status="vkhodyashchiy_zapros_rabota_s_akkauntom"]) {
    --helpdesk-status-color: var(--helpdesk-status-new-color, #91b4ff);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="processing"], [data-status="remont_servis"], [data-status="v_laboratorii_servis"], [data-status="ispolnenie_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-work-color, #65b9ff);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="diagnostika_servis"], [data-status="soglasovanie_servis"], [data-status="sozdanie_tekhnicheskogo_zadaniya"], [data-status="soglasovanie_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-wait-color, #b79aff);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="predoplata"], [data-status="oplata_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-payment-color, #f3bd63);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="proverka_servis"], [data-status="testirovanie_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-testing-color, #de8cff);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="na_vydache_servis"], [data-status="reliz_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-ready-color, #52d6c2);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="vypolneno_razrabotka"], [data-status="zapros_obrabotan_rabota_s_akkauntom"]) {
    --helpdesk-status-color: var(--helpdesk-status-success-color, #71e2a5);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="na_garantii_servis"], [data-status="vremenno_zamorozhen_razrabotka"]) {
    --helpdesk-status-color: var(--helpdesk-status-paused-color, #e0c86c);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="archive"], [data-status="zakryt_servis"]) {
    --helpdesk-status-color: var(--helpdesk-status-closed-color, #8994a8);
}

:is(.helpdesk-ticket-detail__status, .helpdesk-ticket-row__status, .helpdesk-support-request-row__status):is([data-status="deleted"], [data-status="otkaz_servis"], [data-status="udalyon_razrabotka"], [data-status="zapros_zablokirovan_rabota_s_akkauntom"]) {
    --helpdesk-status-color: var(--helpdesk-status-danger-color, #ff7186);
}

.helpdesk-new-request-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin: 30px 0;
}

.helpdesk-ticket-list {
    display: grid;
    gap: 12px;
    margin-top: 30px;
}

.helpdesk-ticket-row {
    display: grid;
    grid-template-columns: 150px minmax(220px, 1fr) 160px 150px;
    align-items: center;
    gap: 18px;
    min-height: 78px;
    padding: 16px 18px;
    border: 1px solid rgba(255, 255, 255, .11);
    border-radius: 20px;
    color: var(--theme-text, #fff);
    text-decoration: none;
    background: rgba(255, 255, 255, .025);
    transition: border-color .2s ease, background .2s ease, transform .2s ease;
}

.helpdesk-ticket-row:hover,
.helpdesk-ticket-row:focus-visible {
    transform: translateY(-2px);
    border-color: rgba(169, 191, 255, .38);
    background: rgba(255, 255, 255, .05);
}

.helpdesk-ticket-row__id,
.helpdesk-ticket-row__date {
    color: var(--theme-muted, #9297a5);
    font-size: 13px;
}

.helpdesk-ticket-row__status {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    justify-self: start;
    font-size: 13px;
}

.helpdesk-empty--account {
    border: 0;
    background: transparent;
    box-shadow: none;
    backdrop-filter: none;
}

.helpdesk-ticket-detail {
    margin-top: 42px;
}

.helpdesk-ticket-detail h3 {
    margin: 0 0 28px;
    font-size: 20px;
}

.helpdesk-ticket-timeline {
    position: relative;
    display: grid;
    gap: 18px;
}

.helpdesk-ticket-timeline::before {
    content: "";
    position: absolute;
    top: 22px;
    bottom: 22px;
    left: 23px;
    width: 1px;
    background: linear-gradient(180deg, transparent, rgba(169, 191, 255, .34) 10%, rgba(169, 191, 255, .18) 90%, transparent);
}

.helpdesk-ticket-message {
    position: relative;
    margin-left: 70px;
    padding: 24px;
    border: 1px solid rgba(255, 255, 255, .11);
    border-radius: 22px;
    background: rgba(255, 255, 255, .025);
}

.helpdesk-ticket-message::before {
    content: "";
    position: absolute;
    top: 31px;
    left: -53px;
    width: 9px;
    height: 9px;
    border: 2px solid var(--helpdesk-accent, #a9bfff);
    border-radius: 50%;
    background: var(--theme-bg, #03050c);
    box-shadow: 0 0 0 8px rgba(169, 191, 255, .07);
}

.helpdesk-ticket-message header {
    display: flex;
    align-items: center;
    gap: 13px;
    margin-bottom: 20px;
}

.helpdesk-ticket-message header img {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    object-fit: cover;
}

.helpdesk-ticket-message header div {
    display: grid;
    gap: 4px;
}

.helpdesk-ticket-message header time {
    color: var(--theme-muted, #9297a5);
    font-size: 12px;
}

.helpdesk-ticket-message__body {
    color: rgba(246, 247, 251, .78);
    line-height: 1.7;
    overflow-wrap: anywhere;
}

.helpdesk-ticket-message__body blockquote {
    margin: 18px 0 0;
    padding: 18px;
    border-left: 2px solid rgba(169, 191, 255, .48);
    color: var(--theme-muted, #9297a5);
    background: rgba(0, 0, 0, .18);
}

.helpdesk-quote-toggle {
    padding: 0;
    border: 0;
    color: var(--helpdesk-accent, #a9bfff);
    background: none;
    cursor: pointer;
}

.helpdesk-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 18px;
}

.helpdesk-attachments a {
    padding: 8px 12px;
    border: 1px solid rgba(255, 255, 255, .12);
    border-radius: 999px;
    text-decoration: none;
}

.helpdesk-ticket-fields {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin: 20px 0 0;
}

.helpdesk-ticket-fields div {
    padding: 14px;
    border: 1px solid rgba(255, 255, 255, .08);
    border-radius: 14px;
}

.helpdesk-ticket-fields dt {
    color: var(--theme-muted, #9297a5);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.helpdesk-ticket-fields dd {
    margin: 7px 0 0;
}

.helpdesk-ticket-actions,
.helpdesk-action-form {
    position: relative;
    z-index: 2;
    margin: 28px 0 0 70px;
}

.helpdesk-ticket-actions input.is-loading {
    opacity: .55;
    cursor: wait;
}

.helpdesk-action-error {
    margin: 0;
    color: #ff9caa;
    font-size: 14px;
    line-height: 1.5;
}

.helpdesk-action-form {
    padding: 26px;
    border: 1px solid rgba(255, 255, 255, .12);
    border-radius: 22px;
    background: rgba(255, 255, 255, .025);
}

.helpdesk-action-form[hidden] {
    display: none;
}

.helpdesk-profile-form {
    margin-top: 32px;
}

.sr-only {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}

@media (max-width: 1100px) {
    .helpdesk-category-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .helpdesk-request-cta,
    .helpdesk-section-heading--split {
        grid-template-columns: 1fr;
        gap: 34px;
    }

    .helpdesk-ticket-row {
        grid-template-columns: 130px minmax(200px, 1fr) 130px;
    }

    .helpdesk-ticket-row__status {
        grid-column: 2 / -1;
    }
}

@media (max-width: 760px) {
    .helpdesk-section {
        width: min(calc(100% - 32px), 100%);
    }

    .helpdesk-hero,
    .helpdesk-hero--category {
        min-height: 600px;
        padding-block: 72px 90px;
    }

    .helpdesk-hero__copy {
        width: 100%;
    }

    .helpdesk-hero h1,
    .helpdesk-search-page h1,
    .helpdesk-answer h1,
    .helpdesk-form-page h1 {
        font-size: clamp(2.25rem, 11vw, 3.2rem);
        line-height: 1.06;
    }

    .helpdesk-search {
        grid-template-columns: 1fr;
        padding: 6px;
        border-radius: 22px;
    }

    .helpdesk-search input,
    .helpdesk-search button {
        width: 100%;
    }

    .helpdesk-search button {
        border-radius: 16px;
    }

    .helpdesk-knowledge,
    .helpdesk-faq,
    .helpdesk-search-page,
    .helpdesk-answer,
    .helpdesk-form-page {
        padding-block: 76px;
    }

    .helpdesk-section-heading h2,
    .helpdesk-request-cta h2,
    .helpdesk-section-heading h1 {
        font-size: clamp(2rem, 8.4vw, 2.7rem);
    }

    .helpdesk-category-grid {
        grid-template-columns: 1fr;
    }

    .helpdesk-category-card {
        min-height: 126px;
        padding: 24px;
    }

    .helpdesk-request-cta {
        margin-block: 30px 86px;
        padding: 30px 24px;
        border-radius: 26px;
    }

    .helpdesk-request-cta__actions {
        align-items: stretch;
        flex-direction: column;
        white-space: normal;
    }

    .helpdesk-request-cta__actions .glass-button {
        width: 100%;
    }

    .helpdesk-faq-item summary,
    .helpdesk-faq-link,
    .helpdesk-search-result {
        padding: 22px 20px;
        font-size: 16px;
    }

    .helpdesk-faq-item__answer {
        padding: 0 20px 24px;
    }

    .helpdesk-back-link {
        margin-bottom: 46px;
    }

    .helpdesk-answer__body,
    .helpdesk-form-panel {
        margin-top: 42px;
        padding: 26px 20px;
        border-radius: 24px;
    }

    .helpdesk-account__sidebar {
        display: none;
    }

    .helpdesk-account__layout {
        display: block;
    }

    .helpdesk-account__panel {
        width: 100%;
        box-sizing: border-box;
    }

    .helpdesk-ticket-list__header,
    .helpdesk-form-header,
    .helpdesk-ticket-detail__header {
        align-items: flex-start;
        flex-direction: column;
    }

    .helpdesk-ticket-row {
        grid-template-columns: 1fr auto;
        gap: 9px 14px;
        padding: 18px;
    }

    .helpdesk-ticket-row strong {
        grid-column: 1 / -1;
        grid-row: 2;
    }

    .helpdesk-ticket-row__date {
        justify-self: end;
    }

    .helpdesk-ticket-row__status {
        grid-column: 1 / -1;
    }

    .helpdesk-ticket-timeline::before {
        left: 9px;
    }

    .helpdesk-ticket-message {
        margin-left: 34px;
        padding: 20px;
    }

    .helpdesk-ticket-message::before {
        left: -30px;
    }

    .helpdesk-ticket-fields {
        grid-template-columns: 1fr;
    }

    .helpdesk-ticket-actions,
    .helpdesk-action-form {
        margin-left: 34px;
    }
}

@media (prefers-reduced-motion: reduce) {
    .helpdesk-category-card,
    .helpdesk-ticket-row {
        transition: none;
    }
}

/* Support dashboard */
.helpdesk-app--home .helpdesk-rays {
    height: min(940px, 100vh);
    opacity: .58;
}

.helpdesk-app--home .helpdesk-app__shade {
    height: min(980px, 108vh);
    background:
        linear-gradient(180deg, rgba(3, 5, 12, .06) 0%, rgba(3, 5, 12, .34) 52%, var(--theme-bg, #03050c) 100%),
        linear-gradient(90deg, rgba(3, 5, 12, .68) 0%, transparent 54%, rgba(3, 5, 12, .3) 100%);
}

.helpdesk-support-home,
.helpdesk-faq-index {
    padding-block: clamp(72px, 8vw, 132px) clamp(96px, 10vw, 156px);
}

.helpdesk-support-home__heading {
    display: grid;
    grid-template-columns: minmax(0, 1.15fr) minmax(300px, .62fr);
    align-items: end;
    gap: clamp(42px, 8vw, 140px);
    margin-bottom: clamp(48px, 6vw, 84px);
}

.helpdesk-support-home__heading h1 {
    max-width: 920px;
    margin: 0;
    font-size: var(--theme-h1, clamp(3.1rem, 4.6vw, 5rem));
    font-weight: 400;
    line-height: 1.02;
    letter-spacing: -.05em;
}

.helpdesk-support-home__heading > p,
.helpdesk-support-home__heading form {
    margin: 0;
}

.helpdesk-support-home__heading > p {
    max-width: 560px;
    color: var(--theme-muted, #9297a5);
    font-size: var(--theme-body, 1.0625rem);
    line-height: 1.65;
}

.helpdesk-support-dashboard {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
    align-items: stretch;
}

.helpdesk-support-requests,
.helpdesk-support-contact,
.helpdesk-support-faq,
.helpdesk-faq-index__group {
    min-width: 0;
    border: 1px solid var(--helpdesk-border, rgba(255, 255, 255, .14));
    border-radius: 32px;
    background: var(--helpdesk-panel, rgba(12, 15, 25, .72));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .05), 0 28px 90px rgba(0, 0, 0, .22);
    backdrop-filter: blur(22px) saturate(118%);
}

.helpdesk-support-requests {
    overflow: visible;
}

.helpdesk-request-picker {
    position: relative;
    z-index: 30;
    flex: 0 0 auto;
}

.helpdesk-request-picker > summary {
    list-style: none;
    cursor: pointer;
}

.helpdesk-request-picker > summary::-webkit-details-marker {
    display: none;
}

.helpdesk-request-picker[open] > summary {
    border-color: rgba(169, 191, 255, .48);
    background: rgba(169, 191, 255, .12);
}

.helpdesk-request-picker__menu {
    position: absolute;
    top: calc(100% + 12px);
    right: 0;
    z-index: 50;
    width: min(360px, calc(100vw - 40px));
    overflow: hidden;
    padding: 10px;
    border: 1px solid rgba(255, 255, 255, .16);
    border-radius: 22px;
    background: rgba(10, 13, 23, .92);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .07), 0 28px 80px rgba(0, 0, 0, .52);
    backdrop-filter: blur(26px) saturate(132%);
}

.helpdesk-request-picker__menu p {
    margin: 0;
    padding: 10px 12px 12px;
    color: var(--theme-muted, #9297a5);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .11em;
    text-transform: uppercase;
}

.helpdesk-request-picker__menu a {
    display: flex;
    align-items: center;
    min-height: 46px;
    padding: 0 12px;
    border-top: 1px solid rgba(255, 255, 255, .08);
    color: var(--theme-text, #fff);
    font-size: 14px;
    font-weight: 600;
    text-decoration: none;
    transition: background .2s ease, color .2s ease;
}

.helpdesk-request-picker__menu a:hover,
.helpdesk-request-picker__menu a:focus-visible {
    color: #fff;
    background: rgba(169, 191, 255, .1);
    outline: none;
}

.helpdesk-new-request-actions .helpdesk-request-picker__menu {
    right: auto;
    left: 0;
}

.helpdesk-support-card-heading,
.helpdesk-support-faq__heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 32px;
    padding: clamp(28px, 3vw, 44px);
}

.helpdesk-support-card-heading h2,
.helpdesk-support-contact h2,
.helpdesk-support-faq__heading h2,
.helpdesk-faq-index__group h2 {
    margin: 0;
    font-size: var(--theme-h3, clamp(1.7rem, 2.3vw, 2.45rem));
    font-weight: 400;
    line-height: 1.08;
    letter-spacing: -.035em;
}

.helpdesk-support-card-heading p,
.helpdesk-support-faq__heading p {
    max-width: 640px;
    margin: 12px 0 0;
    color: var(--theme-muted, #9297a5);
    line-height: 1.6;
}

.helpdesk-support-primary,
.helpdesk-outline-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 48px;
    box-sizing: border-box;
    padding: 0 22px;
    border: 1px solid rgba(255, 255, 255, .18);
    border-radius: 999px;
    color: var(--theme-text, #fff);
    font-size: 14px;
    font-weight: 600;
    line-height: 1.2;
    text-decoration: none;
    white-space: nowrap;
    background: rgba(255, 255, 255, .04);
    transition: border-color .2s ease, background .2s ease;
}

.helpdesk-outline-button:hover,
.helpdesk-outline-button:focus-visible {
    border-color: rgba(169, 191, 255, .44);
    background: rgba(169, 191, 255, .09);
}

.helpdesk-support-request-list {
    border-top: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-request-row {
    display: grid;
    grid-template-columns: 72px minmax(0, 1fr) auto;
    align-items: center;
    gap: 20px;
    min-height: 88px;
    padding: 12px clamp(28px, 3vw, 44px);
    color: var(--theme-text, #fff);
    text-decoration: none;
    border-bottom: 1px solid rgba(255, 255, 255, .09);
    transition: background .2s ease;
}

.helpdesk-support-request-row:hover,
.helpdesk-support-request-row:focus-visible {
    background: rgba(255, 255, 255, .045);
}

.helpdesk-support-request-row__id,
.helpdesk-support-request-row__main small {
    color: var(--theme-muted, #9297a5);
    font-size: 13px;
}

.helpdesk-support-request-row__main {
    display: grid;
    min-width: 0;
    gap: 7px;
}

.helpdesk-support-request-row__main strong {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.helpdesk-support-request-row__status {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: rgba(246, 247, 251, .76);
    font-size: 13px;
    white-space: nowrap;
}

.helpdesk-support-card-footer {
    display: flex;
    justify-content: center;
    padding: 24px clamp(28px, 3vw, 44px) 30px;
}

.helpdesk-support-empty {
    padding: 32px clamp(28px, 3vw, 44px) 42px;
    border-top: 1px solid rgba(255, 255, 255, .1);
    color: var(--theme-muted, #9297a5);
}

.helpdesk-support-empty strong {
    display: block;
    margin-bottom: 9px;
    color: var(--theme-text, #fff);
    font-size: 18px;
}

.helpdesk-support-empty p {
    max-width: 620px;
    margin: 0 0 22px;
    line-height: 1.6;
}

.helpdesk-support-contact {
    display: flex;
    flex-direction: column;
    padding: clamp(28px, 3vw, 42px);
}

.helpdesk-support-contact__list {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    margin: 28px 0 0;
    border-top: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-contact__list > div {
    min-width: 0;
    padding: 22px 20px 22px 0;
    border-bottom: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-contact__list > div:nth-child(even) {
    padding-right: 0;
    padding-left: 20px;
    border-left: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-contact__list dt {
    margin-bottom: 8px;
    color: var(--theme-text, #fff);
    font-weight: 600;
}

.helpdesk-support-contact__list dd {
    display: grid;
    gap: 8px;
    margin: 0;
    color: var(--theme-muted, #9297a5);
    font-size: 14px;
    line-height: 1.55;
}

.helpdesk-support-contact__list dd strong {
    color: var(--theme-text, #fff);
    font-size: 16px;
}

.helpdesk-support-contact__list a,
.helpdesk-support-faq__answer a {
    width: fit-content;
    color: var(--helpdesk-accent, #a9bfff);
    text-decoration: none;
}

.helpdesk-support-faq {
    margin-top: 20px;
    overflow: hidden;
}

.helpdesk-support-faq__heading {
    align-items: end;
}

.helpdesk-support-faq__grid,
.helpdesk-faq-index__questions {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    border-top: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-faq__item {
    min-width: 0;
    border-bottom: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-faq__item:nth-child(odd) {
    border-right: 1px solid rgba(255, 255, 255, .1);
}

.helpdesk-support-faq__item summary {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 28px;
    align-items: center;
    gap: 20px;
    min-height: 84px;
    padding: 22px clamp(24px, 3vw, 42px);
    list-style: none;
    cursor: pointer;
    font-weight: 600;
}

.helpdesk-support-faq__item summary::-webkit-details-marker {
    display: none;
}

.helpdesk-support-faq__item summary i {
    position: relative;
    width: 26px;
    height: 26px;
    border: 1px solid rgba(255, 255, 255, .15);
    border-radius: 50%;
}

.helpdesk-support-faq__item summary i::before,
.helpdesk-support-faq__item summary i::after {
    content: "";
    position: absolute;
    top: 50%;
    left: 50%;
    width: 9px;
    height: 1px;
    background: currentColor;
    transform: translate(-50%, -50%);
}

.helpdesk-support-faq__item summary i::after {
    transform: translate(-50%, -50%) rotate(90deg);
}

.helpdesk-support-faq__item[open] summary i::after {
    transform: translate(-50%, -50%);
}

.helpdesk-support-faq__answer {
    padding: 0 clamp(24px, 3vw, 42px) 28px;
    color: rgba(246, 247, 251, .72);
    line-height: 1.7;
}

.helpdesk-support-faq__answer > :first-child {
    margin-top: 0;
}

.helpdesk-support-faq__answer > :last-child {
    margin-bottom: 0;
}

.helpdesk-faq-index .helpdesk-search {
    width: 100%;
    margin: 0;
}

.helpdesk-faq-index__groups {
    display: grid;
    gap: 20px;
}

.helpdesk-faq-index__group {
    overflow: hidden;
}

.helpdesk-faq-index__group > header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    padding: 30px clamp(24px, 3vw, 42px);
}

.helpdesk-faq-index__group > header span {
    display: grid;
    place-items: center;
    width: 38px;
    height: 38px;
    border: 1px solid rgba(255, 255, 255, .13);
    border-radius: 50%;
    color: var(--theme-muted, #9297a5);
    font-size: 13px;
}

/* Hard overflow guard for imported request content. */
.helpdesk-account,
.helpdesk-account__layout,
.helpdesk-account__panel,
.helpdesk-ticket-detail,
.helpdesk-ticket-timeline,
.helpdesk-ticket-message,
.helpdesk-ticket-message__body,
.helpdesk-ticket-fields,
.helpdesk-ticket-fields > div,
.helpdesk-action-form {
    min-width: 0;
    max-width: 100%;
    box-sizing: border-box;
}

.helpdesk-ticket-message {
    width: calc(100% - 70px);
}

.helpdesk-ticket-message__body,
.helpdesk-ticket-fields dd,
.helpdesk-ticket-detail__header h2 {
    overflow-wrap: anywhere;
    word-break: break-word;
}

.helpdesk-ticket-message__body img,
.helpdesk-ticket-message__body video,
.helpdesk-ticket-message__body iframe,
.helpdesk-ticket-message__body object,
.helpdesk-ticket-message__body embed {
    max-width: 100% !important;
    height: auto;
}

.helpdesk-ticket-message__body table,
.helpdesk-ticket-message__body pre {
    display: block;
    max-width: 100%;
    overflow-x: auto;
}

.helpdesk-ticket-message__body pre {
    white-space: pre-wrap;
}

@media (max-width: 1100px) {
    .helpdesk-support-dashboard,
    .helpdesk-support-home__heading {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 760px) {
    .helpdesk-support-home,
    .helpdesk-faq-index {
        padding-block: 58px 86px;
    }

    .helpdesk-support-home__heading {
        gap: 24px;
        margin-bottom: 38px;
    }

    .helpdesk-support-home__heading h1 {
        font-size: clamp(2.35rem, 11vw, 3.2rem);
    }

    .helpdesk-support-requests,
    .helpdesk-support-contact,
    .helpdesk-support-faq,
    .helpdesk-faq-index__group {
        border-radius: 24px;
    }

    .helpdesk-support-card-heading,
    .helpdesk-support-faq__heading {
        align-items: stretch;
        flex-direction: column;
        padding: 26px 22px;
    }

    .helpdesk-support-primary,
    .helpdesk-support-card-heading .glass-button,
    .helpdesk-support-faq__heading .helpdesk-outline-button {
        width: 100%;
    }

    .helpdesk-request-picker {
        width: 100%;
    }

    .helpdesk-request-picker > summary {
        width: 100%;
    }

    .helpdesk-request-picker__menu,
    .helpdesk-new-request-actions .helpdesk-request-picker__menu {
        right: 0;
        left: 0;
        width: auto;
    }

    .helpdesk-support-request-row {
        grid-template-columns: 58px minmax(0, 1fr);
        gap: 12px;
        padding: 16px 22px;
    }

    .helpdesk-support-request-row__status {
        grid-column: 2;
    }

    .helpdesk-support-request-row__main strong {
        white-space: normal;
    }

    .helpdesk-support-contact {
        padding: 28px 22px;
    }

    .helpdesk-support-contact__list,
    .helpdesk-support-faq__grid,
    .helpdesk-faq-index__questions {
        grid-template-columns: 1fr;
    }

    .helpdesk-support-contact__list > div,
    .helpdesk-support-contact__list > div:nth-child(even) {
        padding: 20px 0;
        border-left: 0;
    }

    .helpdesk-support-faq__item:nth-child(odd) {
        border-right: 0;
    }

    .helpdesk-ticket-message {
        width: calc(100% - 34px);
    }

    .helpdesk-ticket-actions,
    .helpdesk-action-form {
        width: calc(100% - 34px);
    }
}

/* Request form — native Helpdesk markup, ITMSFT visual system. */
.helpdesk-form-page {
    padding-top: clamp(76px, 7vw, 118px);
    padding-bottom: clamp(96px, 10vw, 168px);
}

.helpdesk-form-page .helpdesk-back-link {
    margin-bottom: clamp(48px, 5vw, 78px);
}

.helpdesk-form-page .helpdesk-section-heading {
    margin-bottom: clamp(42px, 5vw, 70px);
}

.helpdesk-form-panel {
    width: min(1240px, 100%);
    margin-top: 0;
    padding: clamp(30px, 4vw, 58px);
    border-color: rgba(255, 255, 255, .16);
    background:
        linear-gradient(145deg, rgba(255, 255, 255, .055), rgba(255, 255, 255, .012) 46%),
        rgba(8, 11, 20, .72);
    box-shadow:
        inset 0 1px 0 rgba(255, 255, 255, .08),
        0 32px 110px rgba(0, 0, 0, .3);
}

.helpdesk-native-form--request {
    width: 100%;
}

.helpdesk-native-form--request .wa-hd-frontend-form,
.helpdesk-native-form--request .wa-form {
    width: 100% !important;
    max-width: none !important;
    margin: 0 !important;
    overflow: visible !important;
}

.helpdesk-native-form--request .wa-form {
    display: grid !important;
    grid-template-columns: repeat(12, minmax(0, 1fr));
    column-gap: 22px !important;
    row-gap: 30px !important;
}

.helpdesk-native-form--request .wa-form > .wa-field {
    grid-column: 1 / -1;
    display: grid !important;
    gap: 11px !important;
    width: auto !important;
    min-width: 0;
    margin: 0 !important;
    padding: 0 !important;
    float: none !important;
    clear: none !important;
}

.helpdesk-native-form--request .wa-form > .wa-field.fldc_firstname,
.helpdesk-native-form--request .wa-form > .wa-field.fldc_email,
.helpdesk-native-form--request .wa-form > .wa-field.fldc_phone {
    grid-column: span 4;
}

.helpdesk-native-form--request .wa-name,
.helpdesk-native-form--request .wa-field.above .wa-name {
    display: block;
    width: auto !important;
    max-width: none !important;
    margin: 0 !important;
    padding: 0 !important;
    float: none !important;
    color: rgba(246, 247, 251, .6);
    font-size: 12px;
    font-weight: 700;
    line-height: 1.35;
    letter-spacing: .1em;
    text-transform: uppercase;
}

.helpdesk-native-form--request .wa-field.none .wa-name {
    display: none !important;
}

.helpdesk-native-form--request .wa-value,
.helpdesk-native-form--request .wa-field.above .wa-value,
.helpdesk-native-form--request .wa-field.none .wa-value,
.helpdesk-native-form--request .wa-value.buttons {
    width: 100% !important;
    min-width: 0 !important;
    margin: 0 !important;
    padding: 0 !important;
    float: none !important;
}

.helpdesk-native-form--request .wa-value > p {
    margin: 0;
}

.helpdesk-native-form--request input[type="text"],
.helpdesk-native-form--request input[type="email"],
.helpdesk-native-form--request input[type="tel"],
.helpdesk-native-form--request input[type="password"],
.helpdesk-native-form--request input[type="search"],
.helpdesk-native-form--request input[type="number"],
.helpdesk-native-form--request textarea,
.helpdesk-native-form--request select,
.helpdesk-native-form--request .wa-field.above input[type="text"],
.helpdesk-native-form--request .wa-field.above input[type="email"],
.helpdesk-native-form--request .wa-field.above input[type="password"],
.helpdesk-native-form--request .wa-field.none input[type="text"],
.helpdesk-native-form--request .wa-field.none input[type="email"],
.helpdesk-native-form--request .wa-field.none input[type="password"] {
    width: 100% !important;
    min-width: 0 !important;
    min-height: 58px;
    margin: 0 !important;
    padding: 0 18px;
    border: 1px solid rgba(255, 255, 255, .14);
    border-radius: 17px;
    color: var(--theme-text, #f6f7fb);
    background: rgba(2, 5, 13, .6);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .025);
}

.helpdesk-native-form--request input::placeholder,
.helpdesk-native-form--request textarea::placeholder {
    color: rgba(246, 247, 251, .34);
}

.helpdesk-native-form--request input:-webkit-autofill,
.helpdesk-native-form--request input:-webkit-autofill:hover,
.helpdesk-native-form--request input:-webkit-autofill:focus {
    -webkit-text-fill-color: var(--theme-text, #f6f7fb);
    box-shadow: 0 0 0 1000px #080c16 inset;
}

.helpdesk-native-form--request .helpdesk-form-divider {
    margin-block: 4px !important;
}

.helpdesk-native-form--request .helpdesk-form-divider hr {
    width: 100% !important;
    height: 1px;
    margin: 0;
    border: 0;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, .14) 8%, rgba(255, 255, 255, .14) 92%, transparent);
}

.helpdesk-native-form--request .redactor-box {
    width: 100%;
    margin: 0;
    border: 1px solid rgba(255, 255, 255, .14) !important;
    border-radius: 20px;
    overflow: hidden;
    color: var(--theme-text, #f6f7fb);
    background: rgba(2, 5, 13, .6) !important;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .025);
}

.helpdesk-native-form--request .redactor-toolbar-box,
.helpdesk-native-form--request .redactor-toolbar {
    margin: 0 !important;
    border: 0 !important;
    border-bottom: 1px solid rgba(255, 255, 255, .11) !important;
    background: rgba(255, 255, 255, .035) !important;
    box-shadow: none !important;
}

.helpdesk-native-form--request .redactor-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 2px;
    padding: 8px !important;
}

.helpdesk-native-form--request .redactor-toolbar li {
    float: none !important;
}

.helpdesk-native-form--request .redactor-toolbar li a,
.helpdesk-native-form--request .redactor-toolbar li a.re-button-icon {
    min-width: 34px;
    height: 34px !important;
    box-sizing: border-box;
    padding: 8px !important;
    border: 1px solid transparent !important;
    border-radius: 9px;
    color: rgba(246, 247, 251, .68) !important;
    background: transparent !important;
}

.helpdesk-native-form--request .redactor-toolbar li a:hover,
.helpdesk-native-form--request .redactor-toolbar li a:focus,
.helpdesk-native-form--request .redactor-toolbar li a.redactor-act {
    border-color: rgba(255, 255, 255, .12) !important;
    color: #fff !important;
    background: rgba(169, 191, 255, .1) !important;
}

.helpdesk-native-form--request .redactor-layer,
.helpdesk-native-form--request .redactor-editor,
.helpdesk-native-form--request .redactor-in {
    min-height: 240px !important;
    height: auto !important;
    box-sizing: border-box;
    padding: 20px !important;
    border: 0 !important;
    color: var(--theme-text, #f6f7fb) !important;
    caret-color: var(--helpdesk-accent, #a9bfff);
    background: transparent !important;
    box-shadow: none !important;
}

.helpdesk-native-form--request .redactor-placeholder:empty::before {
    color: rgba(246, 247, 251, .34) !important;
}

.helpdesk-native-form--request .h-file-attachments {
    display: grid;
    gap: 10px;
}

.helpdesk-native-form--request .h-file-attachments .attach {
    position: relative;
    width: 100% !important;
    min-height: 70px;
    box-sizing: border-box;
    margin: 0 !important;
    padding: 10px;
    border: 1px dashed rgba(255, 255, 255, .18);
    border-radius: 17px;
    background: rgba(255, 255, 255, .022);
    transition: border-color .2s ease, background .2s ease;
}

.helpdesk-native-form--request .h-file-attachments .attach:hover,
.helpdesk-native-form--request .h-file-attachments .attach:focus-within,
.helpdesk-native-form--request .h-file-attachments .attach.has-file {
    border-color: rgba(169, 191, 255, .5);
    background: rgba(169, 191, 255, .06);
}

.helpdesk-native-form--request input[type="file"] {
    width: 100%;
    min-height: 48px;
    box-sizing: border-box;
    padding: 0;
    border: 0;
    color: rgba(246, 247, 251, .62);
    font: inherit;
    font-size: 13px;
    background: transparent;
    cursor: pointer;
}

.helpdesk-native-form--request textarea {
    min-height: 170px;
    box-sizing: border-box;
    padding: 18px;
    resize: vertical;
}

.helpdesk-native-form--request input[type="file"]::file-selector-button {
    min-height: 48px;
    margin-right: 16px;
    padding: 0 20px;
    border: 1px solid rgba(255, 255, 255, .16);
    border-radius: 13px;
    color: var(--theme-text, #f6f7fb);
    font: inherit;
    font-weight: 600;
    background: rgba(255, 255, 255, .055);
    cursor: pointer;
}

.helpdesk-native-form--request input[type="file"]::-webkit-file-upload-button {
    min-height: 48px;
    margin-right: 16px;
    padding: 0 20px;
    border: 1px solid rgba(255, 255, 255, .16);
    border-radius: 13px;
    color: var(--theme-text, #f6f7fb);
    font: inherit;
    font-weight: 600;
    background: rgba(255, 255, 255, .055);
    cursor: pointer;
}

.helpdesk-native-form--request .wa-value.buttons {
    display: flex;
    justify-content: flex-end;
    padding-top: 4px !important;
}

.helpdesk-native-form--request input[type="submit"] {
    min-width: 210px;
    min-height: 56px;
}

.helpdesk-native-form--request .state-error-hint,
.helpdesk-native-form--request .wa-error-msg {
    margin: 7px 0 0 !important;
    color: #ff9caa !important;
    font-size: 13px !important;
}

.helpdesk-native-form--request .state-error {
    border-color: rgba(255, 112, 134, .72) !important;
    color: var(--theme-text, #f6f7fb) !important;
}

.helpdesk-native-form--request .loading {
    align-self: center;
    color: var(--helpdesk-accent, #a9bfff);
}

@media (max-width: 900px) {
    .helpdesk-native-form--request .wa-form > .wa-field.fldc_firstname,
    .helpdesk-native-form--request .wa-form > .wa-field.fldc_email,
    .helpdesk-native-form--request .wa-form > .wa-field.fldc_phone {
        grid-column: 1 / -1;
    }
}

@media (max-width: 760px) {
    .helpdesk-form-page {
        padding-top: 58px;
        padding-bottom: 92px;
    }

    .helpdesk-form-page .helpdesk-section-heading {
        gap: 22px;
        margin-bottom: 34px;
    }

    .helpdesk-form-panel {
        padding: 22px 18px;
        border-radius: 24px;
    }

    .helpdesk-native-form--request .wa-form {
        row-gap: 24px !important;
    }

    .helpdesk-native-form--request input[type="text"],
    .helpdesk-native-form--request input[type="email"],
    .helpdesk-native-form--request input[type="tel"],
    .helpdesk-native-form--request input[type="password"],
    .helpdesk-native-form--request input[type="search"],
    .helpdesk-native-form--request input[type="number"],
    .helpdesk-native-form--request textarea,
    .helpdesk-native-form--request select {
        min-height: 54px;
        border-radius: 15px;
    }

    .helpdesk-native-form--request .redactor-box {
        border-radius: 16px;
    }

    .helpdesk-native-form--request .redactor-layer,
    .helpdesk-native-form--request .redactor-editor,
    .helpdesk-native-form--request .redactor-in {
        min-height: 210px !important;
        padding: 16px !important;
    }

    .helpdesk-native-form--request input[type="file"]::file-selector-button,
    .helpdesk-native-form--request input[type="file"]::-webkit-file-upload-button {
        display: block;
        width: 100%;
        margin: 0 0 10px;
    }

    .helpdesk-native-form--request .wa-value.buttons {
        display: block;
    }

    .helpdesk-native-form--request input[type="submit"] {
        width: 100%;
        min-width: 0;
    }
}