ITMSFT GROUP
IT Consulting for Business
We handle day-to-day IT support for your company: users, workplaces, networks, servers, cloud services, access, security and infrastructure development — without requiring an in-house team for every discipline.
A complete IT department without unnecessary overhead
An external team provides multiple disciplines, joins current work and scales with the business.
No need to hire for every discipline
The company does not have to recruit separate specialists for user support, networks, servers, cloud services and security.
Resources follow actual demand
Team composition and priorities can change as the company grows, opens an office, launches a project or faces seasonal demand.
Work does not depend on one person
When another discipline is needed or the primary specialist is unavailable, a colleague with relevant expertise can join the task.
Knowledge stays within the service process
We document infrastructure, requests and solutions so support does not restart from scratch whenever an assignee changes.
One point of responsibility
The helpdesk gathers user requests, supports prioritisation and retains the history of completed work.
Support goes beyond firefighting
We help plan updates, security improvements and infrastructure development around the company’s needs.
What we take care of
We bring employee support and the operation of key IT infrastructure into one working process.
User support
We receive requests, troubleshoot issues and advise employees on the systems they use at work.
- Request logging and follow-up
- Remote user assistance
- Escalation to specialists for complex tasks
Computers and office equipment
We support workstations, laptops, peripherals and the software environment employees need.
- Workplace preparation and configuration
- Equipment diagnostics
- Software installation and updates
Local network and connectivity
We help maintain the office network, Wi-Fi, networking equipment and secure remote access.
- Network issue diagnostics
- Equipment and connection configuration
- Coordination with connectivity providers
Servers and cloud services
We administer the server and cloud components that support company systems.
- Service health monitoring
- Updates and configuration
- Resource and migration planning
Accounts and permissions
We support the account lifecycle and help maintain a clear access model.
- Employee onboarding and offboarding
- Role and permission configuration
- Administrative access control
Security and backups
We configure baseline safeguards, updates and backups to fit the company’s infrastructure.
- Security tool and update oversight
- Backup organisation
- Restore checks and risk recommendations
Specialists and processes for company-wide support
We bring the right expertise to each task and retain infrastructure knowledge in a shared service system.
Resources for different tasks
The team covers user support, equipment, networks, servers, cloud services and security.
Certified specialists
Our team includes certified specialists who have completed relevant training, including through Microsoft programmes and learning resources and Google Academy. We assign people with practical experience relevant to the task.
Helpdesk and request history
Requests are not lost in private messages: they are recorded, assigned and retained for later analysis.
Infrastructure knowledge
We maintain working instructions, diagrams, system inventories and change history to the extent required for support.
How support begins
We first understand the current infrastructure and requirements, then turn support into a clear, repeatable process.
- 01
Understand the infrastructure
We gather information about users, workplaces, networks, servers, cloud services, access and existing vendors.
- 02
Define responsibilities
We agree which systems are covered, how requests are received and who on the company side takes part in decisions.
- 03
Connect the helpdesk
We move requests into one channel, record the initial documentation and build a queue of priority tasks.
- 04
Support and improve
We resolve current requests, address recurring causes and propose the next infrastructure improvements.
Support that fits the company’s operating model
You can outsource the full IT support scope or bring us into selected areas of responsibility.
Comprehensive support
User support and ongoing operation of the company’s core infrastructure by one external team.
- Helpdesk for employees
- Workplaces and networks
- Servers, cloud, access and data protection
Support for internal IT
We take selected areas or add specialist capacity when the in-house team lacks time or a particular discipline.
- Complex and specialist tasks
- Additional capacity during peak demand
- Documentation and joint workflows
Infrastructure change and development
We help with office openings, migrations, equipment upgrades, cloud adoption or access redesign.
- Assessment and work plan
- Implementation of changes
- Transition into ongoing support
Need a dependable IT partner for your company?
Tell us about your employee count, locations and current needs, and we will propose an appropriate scope and engagement model.