Service Maintenance

Warranty and service

Which products are covered by a warranty?

Products in our store are covered by a warranty confirming the obligation that the product is free from manufacturing defects. The warranty period ranges from 2 weeks to 36 months, depending on the manufacturer’s service policy. The warranty period is stated in the description of each product on our website. The manufacturer’s warranty certificate or a warranty certificate serves as confirmation of the warranty obligations.

Please check that the product is complete and free from defects when you receive it (completeness is determined by the product description or its operating manual).

Where should I apply for warranty service?

Warranty service is performed by service centres authorised by manufacturers.
The addresses and telephone numbers of service centres can be found on the warranty certificate.

Entitlement to free warranty service is provided by a warranty certificate stating:

• Model;
• Serial number;
• Warranty period;
• Date of sale of the product.

Please retain it for the entire warranty period.

The repair period is determined by the authorised service centre. If you experience problems with the service partner, you may contact the point of sale.

Can I exchange or return a product?

Yes, you may exchange or return a product within 14 days after purchase. This right is guaranteed by the “Consumer Protection Law”.

To exercise this right, please make sure that:

• The product has not been used and shows no signs of use, such as scratches, chips or scuffs; the telephone’s call timer shows no more than 5 minutes of calls; the software has not been modified; and so on;
• The product is fully complete and the integrity of its packaging has not been compromised;
• All labels and factory markings have been retained.

If the product does not work, it may be exchanged or returned only if a service centre authorised by the manufacturer has issued a finding that the operating conditions were not violated.

Where and how can I exchange or return a product?

You may exchange or return a product at our office at: 2A Klenova Street, office 1, Odesa.

You must bring your passport when returning a product. We will refund the money on the day the product is returned or, if there is insufficient cash on hand, no later than 7 days afterwards.

If you do not live in Odesa, you may send the product back using “Avtolux”, “Night Express” or “Postal Freight Courier”. If the product and its packaging retain their saleable condition, we will exchange it or refund your money.

Products of proper quality may be exchanged or returned at the purchaser’s expense within 14 days from the date of sale, provided that the purchased equipment and its packaging retain their saleable condition and documents confirming the purchase are available.

The service centre cannot repair my product during the warranty period

If, during the warranty period, a product purchased from us fails due to the manufacturer’s fault and cannot be repaired at an authorised service centre, we will exchange it for an equivalent product or refund your money.

To do so, please provide us with:

• The product with all components;
• The warranty certificate;
• A document confirming payment;
• A service-centre finding stating that the product has a “material defect”.

When is the warranty not provided?

The service centre may refuse warranty repairs if:

• The integrity of the warranty seals has been compromised;
• There is mechanical or other damage resulting from intentional or careless actions by the purchaser or third parties;
• The rules of use set out in the operating documents have been violated;
• The product has been opened or repaired without authorisation, its internal connections or components have been altered, or its design or circuitry has been modified;
• The warranty certificate has been completed incorrectly;
• The serial or IMEI number stored in the product’s memory has been altered, erased or cannot be determined.

The warranty obligations do not cover the following faults:

• Normal wear and tear or exhaustion of the product’s service life;
• Accidental damage caused by the customer or damage resulting from careless handling or use (exposure to liquids or dust, foreign objects entering the enclosure, etc.);
• Damage resulting from natural disasters or natural phenomena;
• Damage caused by an emergency rise or drop in mains voltage or by incorrect connection to the electrical supply;
• Damage caused by defects in the system in which the product was used, or resulting from connecting the product to other products;
• Damage caused by using the product for purposes other than those intended or in violation of the operating rules;
• Software not included with the product;
• Preservation of information on the hard drive.