SUPPORT CENTER
Support service
Track requests, ask new questions and find answers in the knowledge base.
KNOWLEDGE BASE
Frequently asked questions
Service and hardware
What is included in hardware diagnostics?
We check the symptoms, power, storage, memory, cooling, network connections and software. After diagnostics, we provide the cause, solution options, estimated time and cost.
What should I do during a critical incident?
Create a request marked as critical and include the affected service, start time and business impact. Do not delete event logs: they help identify the cause faster.
BRING IN THE TEAM
Could not find the answer?
Describe the task. It will reach the right team and its status will stay available in your account.